Frequently Asked Questions

When should I check-in for the event?

We recommend checking in a couple of days before the event airs to ensure that you have no technical difficulties with getting into the viewing site. When you are ready, you can check-in by clicking here

Do I have to log in every time I visit the viewing platform?

No, once you have logged in once, your web browser will remember that you have checked into the event and when you re-visit the site you will be directed past the check-in page. However, if your browsing history, cache, or cookies are deleted or you open the event in a different browser then you will be asked to log-in again. 

Is this a family-friendly event?

Yes, this is a family-friendly event.

What's the refund policy?

There are no refunds for this event.

Is my registration fee or ticket transferrable?

Unfortunately, your admission is not transferrable if you are no longer able to attend. However, please keep in mind that if you can’t make it on December 1 at 8pm EST, you have the option of watching the program for up to 30 days.

Can I hide my location on the chat box feature?

Yes, when you are typing in the chat you will have the ability to hide your location before sending it. However, we are excited to see where in the world everyone will be streaming from!

Can I share the event on social media?

Of course! We would love for you to share the event on your social platforms using #UNICEFChangemaker. We have also put together this Social Press Kit with templated assets you can download.

Streaming the Changemaker event

Can I view the event on my Smart TV or other smart TV device such as an Apple TV or Firestick?

The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your Smart TV. Please determine your best option.

  • For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided:

Wired HDMI

The most basic Computer-to-TV connection consists of runninga wire from your computer to the HDMI input on your TV.

In the tutorial video above, there’s an example of one type of connection. Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.

Can I watch the event on my phone?

While it is possible to watch and enjoy the program from your mobile smart device, if you would like to experience all of the enhanced features that the event offers like chat, donating, and viewing all the platform is designed to do, we recommend watching from one of the other options outlined above

The performance is playing but I cannot hear any sound.

Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.

Please ensure that the video does not say “mute” anywhere on the screen.

Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.

I am experiencing buffering issues or other video player specific problems.

Please refer to BrandLive’s troubleshooting page by clicking here.

What if I am unable to get into the event or am unable to view the live stream?

We are sorry to hear you’re having trouble. It is possible that the problem could be related to your wifi strength, which would need to be addressed with your internet provider and not by contacting UNICEF USA. If you believe that the issue is not your wifi, our customer service team is available to help you as best we can. Please call 800-367-5437 and a UNICEF USA staff member will be able to help you. Rest assured, in one way or another, we will make sure that everyone who paid for the program can view the Changemaker program even if there are issues with you accessing it on December 1.


Donating during or before the event

How do I donate to the event?

Before the event you can visit the giving site and begin making pledges by clicking here.

During the event, once you have logged into the viewing platform, you will see a QR code and a link on the right-hand side of your screen. This will take you to our Givergy site where you will have the opportunity to bid on silent auction packages, purchase Inspired Gifts, and make a donation. During the program we encourage you to use the QR code and donate through your mobile device so that you can view the event uninterrupted.

When will I pay for my donation pledges?

At the conclusion of the event, you will receive an invoice from Givergy with the pledges that you made before and during the Changemaker program. If you would like to pay by some form other than credit card please reach out to Jennifer Lopez at  

Why do I need to create a password on the Givergy site?

A password field is required so that we comply with data and security requirements. Criteria for your password will be provided on the page, which include minimum of 6 characters, at least one upper case letter, one lower case letter, and a number or special character.

Do I need to provide my password every time I make a pledge?

No. Once you have registered you will be logged in for 30 days and shouldn’t need to login again. If you do, then the default login process is to enter your phone number and then a 6 digit code that you will receive by SMS.

When does the silent auction close?

The silent auction will be open until Tuesday, December 1st at 9pm EST. If you are unable to win a package in our silent auction, we would still appreciate your generous gift during the event. 

Is my donation tax-deductible?

The purchase of inspired gifts or making an open donation are fully tax-deductible and you will receive a tax receipt via email after you have made your payment. However, the silent auction packages are only tax deductible over the amount of their fair market value and cannot be paid using a Donor Advised Fund.

If your question has not been answered, please contact the UNICEF USA Customer Service team at 800-367-5437 and we would be happy to help.