We recommend checking in a couple of days before the event airs to ensure that you have no technical difficulties with getting into the viewing site. When you are ready, you can check-in by clicking here.
No, once you have logged in once, your web browser will remember that you have checked into the event and when you re-visit the site you will be directed past the check-in page. However, if your browsing history, cache, or cookies are deleted or you open the event in a different browser then you will be asked to log-in again.
Yes, this is a family-friendly event.
There are no refunds for this event.
Unfortunately, your admission is not transferrable if you are no longer able to attend. However, please keep in mind that if you can’t make it on December 1 at 8pm EST, you have the option of watching the program for up to 30 days.
Yes, when you are typing in the chat you will have the ability to hide your location before sending it. However, we are excited to see where in the world everyone will be streaming from!
Of course! We would love for you to share the event on your social platforms using #UNICEFChangemaker. We have also put together this Social Press Kit with templated assets you can download.
The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your Smart TV. Please determine your best option.
In the tutorial video above, there’s an example of one type of connection. Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.
While it is possible to watch and enjoy the program from your mobile smart device, if you would like to experience all of the enhanced features that the event offers like chat, donating, and viewing all the platform is designed to do, we recommend watching from one of the other options outlined above
Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.
Please ensure that the video does not say “mute” anywhere on the screen.
Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.
Please refer to BrandLive’s troubleshooting page by clicking here.
We are sorry to hear you’re having trouble. It is possible that the problem could be related to your wifi strength, which would need to be addressed with your internet provider and not by contacting UNICEF USA. If you believe that the issue is not your wifi, our customer service team is available to help you as best we can. Please call 800-367-5437 and a UNICEF USA staff member will be able to help you. Rest assured, in one way or another, we will make sure that everyone who paid for the program can view the Changemaker program even if there are issues with you accessing it on December 1.
Before the event you can visit the giving site and begin making pledges by clicking here.
During the event, once you have logged into the viewing platform, you will see a QR code and a link on the right-hand side of your screen. This will take you to our Givergy site where you will have the opportunity to bid on silent auction packages, purchase Inspired Gifts, and make a donation. During the program we encourage you to use the QR code and donate through your mobile device so that you can view the event uninterrupted.
At the conclusion of the event, you will receive an invoice from Givergy with the pledges that you made before and during the Changemaker program. If you would like to pay by some form other than credit card please reach out to Jennifer Lopez at firstname.lastname@example.org.
A password field is required so that we comply with data and security requirements. Criteria for your password will be provided on the page, which include minimum of 6 characters, at least one upper case letter, one lower case letter, and a number or special character.
No. Once you have registered you will be logged in for 30 days and shouldn’t need to login again. If you do, then the default login process is to enter your phone number and then a 6 digit code that you will receive by SMS.
The silent auction will be open until Tuesday, December 1st at 9pm EST. If you are unable to win a package in our silent auction, we would still appreciate your generous gift during the event.
The purchase of inspired gifts or making an open donation are fully tax-deductible and you will receive a tax receipt via email after you have made your payment. However, the silent auction packages are only tax deductible over the amount of their fair market value and cannot be paid using a Donor Advised Fund.
If your question has not been answered, please contact the UNICEF USA Customer Service team at 800-367-5437 and we would be happy to help.